Terms of Use

1. Agreement

These Terms of Use ("Terms") form an agreement between the person or business using RepeatWork ("Customer," "you," or "your") and RepeatWork ("RepeatWork," "we," "us," or "our"). By creating an account, accepting an order, or using the service, you agree to these Terms. If you use RepeatWork for a business, you represent that you can bind that business.

RepeatWork is business software for contractors and service businesses. It is not a consumer home-service provider and does not perform, supervise, or guarantee contractor work.

2. Current service

RepeatWork currently provides tools that allow authorized business users to:

• upload or import customer and lead information from authorized sources;
• use AI-assisted processing to classify conversations and extract customer or job context;
• review, correct, and organize imported information in a customer CRM;
• create and manage manual follow-up queues, reminders, statuses, and draft messages; and
• record follow-up activity completed outside RepeatWork.

RepeatWork does not currently send follow-up messages on your behalf. You decide whether, when, and how to contact a person using your own phone, email, or third-party account. Features shown as previews, planned integrations, or future capabilities are not part of the current service unless we expressly enable them for your account.

3. Accounts and access

• You must provide accurate account and business information.
• You are responsible for account credentials and activity under your account.
• You may give access only to authorized personnel who need it for business purposes.
• You must promptly notify us at [email protected] of suspected unauthorized access.

4. Customer Data

"Customer Data" means contacts, leads, messages, files, customer details, work context, notes, follow-up records, and other information submitted to or created through your RepeatWork workspace. As between you and RepeatWork, you retain ownership of Customer Data.

You instruct us to process Customer Data to provide, secure, maintain, and support the service. You represent that you have the rights, notices, permissions, and lawful basis needed to submit and process Customer Data. You may not import another business's account or data without its authorization.

5. Imports and third-party platforms

You may import files or connect a third-party account only when you own or are authorized to use that account and data. Third-party platforms remain governed by their own terms and privacy policies. You must not use RepeatWork to bypass access controls, scrape prohibited data, or violate a provider's rules.

A direct Thumbtack integration is not active unless Thumbtack approves RepeatWork and you complete Thumbtack's authorization flow. If enabled, use of Thumbtack API Data is also governed by our Thumbtack Integration Notice and the permissions Thumbtack actually grants.

6. AI-assisted processing

AI features may classify conversations, identify possible customer relationships, extract names and job details, summarize context, detect possible duplicates, or prepare draft text. AI output can be incomplete, outdated, or incorrect. You must review output before relying on it or adding it to a customer record.

AI is not authorized to make legal, safety-critical, pricing, contractual, or professional decisions for you. Do not submit sensitive information that is unnecessary for the workflow.

7. Manual follow-ups and communication law

RepeatWork may organize a manual follow-up queue or prepare a draft, but you remain the sender of any message or call. Before contacting a lead or customer, you are responsible for confirming that the communication is permitted by applicable law, consent requirements, opt-out requests, and the rules of the source platform.

A lead, conversation, or imported phone number does not by itself establish consent for marketing by SMS, email, or voice. You must honor all opt-out and do-not-contact requests and must not mark a contact eligible when you lack a valid basis to contact them.

8. Acceptable use

You may not use RepeatWork to:

• violate law, privacy rights, intellectual-property rights, or provider rules;
• send spam, harassment, deceptive messages, or unlawful solicitations;
• upload malware or attempt unauthorized access to accounts, systems, or data;
• sell, disclose, or exploit Customer Data outside your authorized business purpose;
• reverse engineer or interfere with the service except where law expressly permits it; or
• use the service to build an independent directory from third-party platform data.

9. Fees and changes

Fees, billing periods, trial terms, and cancellation terms are stated in your order, invoice, or account. Unless an order says otherwise, fees already paid are non-refundable except where law requires. We may add, remove, or change features as the product develops, but will not represent a planned feature as available before it is enabled.

10. Security and confidentiality

We use reasonable safeguards designed for the service, including encrypted transport, organization-scoped access, credential protection, and restricted file access. No system is completely secure. You are responsible for managing authorized users, protecting credentials, and using appropriate devices and networks.

11. RepeatWork ownership and feedback

RepeatWork and its licensors own the service, software, interfaces, documentation, and related intellectual property, excluding Customer Data. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the service for your internal business operations. You may provide feedback, and we may use it without restriction or obligation.

12. Suspension, termination, and deletion

You may stop using RepeatWork at any time. We may suspend or terminate access for nonpayment, security risk, unlawful use, provider-rule violations, or material breach of these Terms. On termination, your right to use the service ends. Data is retained or deleted under ourPrivacy Policy and Data Deletion Instructions.

13. Disclaimers

To the maximum extent permitted by law, RepeatWork is provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not guarantee import completeness, AI accuracy, message delivery, customer responses, leads, jobs, revenue, or the continued availability of any third-party platform.

14. Limitation of liability

To the maximum extent permitted by law, RepeatWork will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, goodwill, or data. RepeatWork's total liability arising from the service will not exceed the amount you paid to RepeatWork for the service during the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so they may not apply to you.

15. Indemnification

You will defend and indemnify RepeatWork against third-party claims, damages, and reasonable costs arising from your Customer Data, communications, services, violation of law or provider rules, or breach of these Terms, except to the extent caused by RepeatWork's willful misconduct.

16. General terms

An applicable signed order controls if it conflicts with these Terms. Neither party may assign these Terms without the other's consent, except with a merger, reorganization, financing, or sale of substantially all relevant assets. If a provision is unenforceable, the remaining provisions continue. Failure to enforce a provision is not a waiver.

We may update these Terms by posting a new effective date and providing additional notice when required. Questions or legal notices may be sent to[email protected].